Privacy Policy | Aqarey Online Marketplace
Effective Date: 13 September 2026
Welcome to the Aqarey Online Privacy Policy page. We value your trust and are committed to protecting your personal data and ensuring transparency in how we collect, store, and use your information across our global property marketplace.
1. Introduction
Welcome to Aqarey Online, a global property marketplace.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform, create an account, or use our services.
By using the Aqarey Online Marketplace (the “Platform”), you agree to the practices described in this policy.
2. Scope and Application
This policy applies to all users, whether individuals, agencies, or companies, who interact with Aqarey Online via our website, mobile applications, or connected services.
It governs all data processing activities carried out by Aqarey Online in connection with property listings, memberships, customer support, and marketing communications.
3. Information We Collect
We may collect and process the following categories of data:
a. Information You Provide Directly
Name, contact details (email, phone number, address)
Account login details (username and password)
Property listing information (titles, descriptions, photos, prices)
Payment or billing information (for memberships)
Messages sent to our support or via contact forms, including WhatsApp
b. Information Collected Automatically
IP address and device identifiers
Browser type, operating system, and language
Pages viewed, clickstream data, and session logs
Location data (if enabled by your device)
Cookies and tracking technologies (see Section 8)
c. Information from Third Parties
Payment gateways (for transaction verification)
Analytics tools (e.g., Google Analytics, Meta Pixel)
Public property databases or social media platforms (when integrated)
4. How We Use Your Information
We process your data for the following purposes:
To create and manage user accounts
To publish, display, and manage property listings
To process membership subscriptions and payments
To send service notifications, updates, or promotional offers
To respond to inquiries and provide property information, including via WhatsApp
To improve website functionality, analytics, and performance
To ensure compliance with applicable laws and prevent fraud
Your data will only be used for legitimate business purposes and will not be sold or shared for unrelated third-party marketing.
5. Legal Basis for Processing
We process your data under one or more of the following lawful bases:
Consent — when you voluntarily provide personal information.
Contractual necessity — to deliver services you have requested.
Legal obligation — to comply with Turkish or EU data protection laws.
Legitimate interest — to improve our services and protect the platform.
6. Data Sharing and Third Parties
We may share personal data only with trusted partners who help us operate the platform or deliver services, such as:
Payment processors (for membership transactions)
Hosting and IT infrastructure providers
Communication platform providers (such as Meta/WhatsApp, for message delivery)
Analytics and marketing partners
Legal or regulatory authorities (when required by law)
Each third party is bound by confidentiality and data protection agreements to ensure your information is handled safely.
7. WhatsApp Communication and Automated Assistance
Aqarey Online offers customer communication through WhatsApp Business services. When you message us on WhatsApp, we collect your phone number, the content of your messages, and any property-related details you share with us.
We may use automated tools, including AI-assisted systems, to help receive, organize, and respond to your inquiries — for example, to answer common questions, gather property details, or schedule meetings on our behalf. Sensitive or approval-requiring actions (such as creating a property listing or booking a meeting) are reviewed by a human team member before being finalized.
Your WhatsApp messages are stored to maintain conversation history, improve our response quality, and provide continuity across your interactions with us. WhatsApp messaging is subject to Meta’s own privacy practices in addition to this policy; you can review Meta’s WhatsApp privacy information directly on their platform.
You may stop contacting us via WhatsApp at any time; this will not affect your ability to reach us through other channels such as email or our website.
8. Cookies and Tracking Technologies
Aqarey Online uses cookies and similar technologies to improve your browsing experience and analyze website traffic.
You can manage or disable cookies through your browser settings.
However, some site features may not function properly if cookies are disabled.
We use cookies for:
Session management and authentication
Analytics (Google Analytics)
Marketing (Facebook Pixel or similar tools)
Remembering your preferences and language settings
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
For inactive accounts, we may anonymize or delete data after a reasonable period.
Invoices, legal records, or tax-related documents may be retained longer where legally required.
10. Data Security
We take reasonable technical and organizational measures to safeguard your data from unauthorized access, loss, misuse, or alteration.
These measures include:
Encrypted data storage and transmission
Secure access controls for accounts and staff
Regular system audits and compliance checks
Despite our efforts, no digital system can guarantee 100% security. Users are responsible for maintaining confidentiality of their passwords and credentials.
11. International Data Transfers
As Aqarey Online operates globally, your data may be transferred to or stored on servers located outside Türkiye.
We ensure that all data transfers comply with applicable privacy regulations, using secure channels and data protection agreements.
12. Your Data Rights
Under the Turkish KVKK and EU GDPR, you have the right to:
Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to processing or request restriction
Request data portability (where applicable)
You can exercise these rights by contacting:
info@aqareyonline.com
We will respond to verified requests within the legally required timeframe.
13. Children’s Privacy
Aqarey Online is not intended for individuals under the age of 18.
We do not knowingly collect or store information from minors.
If you believe a child has provided us with data, please contact us to delete it.
14. External Links
Our Platform may include links to third-party websites or services.
Aqarey Online is not responsible for the content, policies, or practices of those third parties.
We encourage users to review the privacy policies of any external sites they visit.
15. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The “Last Updated” date at the top of this page indicates the most recent revision.
Continued use of our Platform after changes take effect means you accept the updated policy.
16. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or your data, please contact:
info@aqareyonline.com